No customer service at all .

Ive been contacted by standard bank home loans, the past few months its bern a silent call and suddenly i could talk to a person on the other end of the line,after they forced a debit order on my account , now they are not following duty of care, nore are implementing the rules and guidelines stipulated on their system , with this debit order any extra costs ,like interest rate increase are added on this debit order, but the past 2 months its not been happening .the staff that are contacting me , just to pay tge shortfall , and dont want to give a detailed infirmstion refarding the debit order, so i can see whats happening ,the caller dont give me time to explain but are rude to enterupt me .standard bank staff are not obiding by the customer service thats been put in place and are very arrogant. They dont want to know where the problem is on their side , expecially with the debit order problem for 13 months now , they only looking for faults with me as a customer.and it doesn't help reporting them to the ombudsman .this is not fair to me as a customer.