No Customer Service - Application deleted

App**** for a Standard Bank Home loan , received confirmation Sms that Standardbank is working on the application 29/12/2015. Phoned this morning 05/01/2016 to check on the progress to realize that the application was deleted on the 29/12/2015. Reason for deleting application is that I am married in community of property even this not being the case as I am married out of community of property. This was filled in my home loan application correctly. I did not receive a phone call or email to ask for more supporting documents if there was a need for it or an email to state the loan application was deleted. Where is the customer service or is it easier just to delete the application? No communication at all. So why would Standard Bank home loan division just deleted an application with no communication whatsoever.<br> My home loan application was resubmitted will I have to phone everyday to check on the progress before it gets deleted?