No customer service - ABSOLUTELY NO SERVICE. Does STD bank still have a workforce?

My bond was awarded to STD bank based on the attractive offer. I wish I had rather gone with Nedbank, paid the extra and gotten some service. To date, I have not received documentation but my premiums go off as expected. No telephone call to move my account, as promised. I have tried tersely to communicate with this organisation to no avail. I have tried phoning, requesting call backs and submitting my concerns on their complaint’s selection on their website and NOTHING. It is as though no one works there. Sadly, I had selected my insurance to go through STD bank too which based on the lack of communication will change and I will no longer move my full banking profile. I would like my contractual documents emailed to me and the process to cancel insurance once I have selected a competent company that communicates to take over.