AS
Alf S
1 reviews | Active since Mar 2009
06 Aug 2020, 11:34
No customer service
My debit card expired last month and despite numerous emails sent to the bank informing them that asking an 80 year old to come to the bank to get a new card was not a good idea, virus etc, I just get ignored.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Aug 2020, 12:28Dear Alf
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre******
Standard Bank's reply06 Aug 2020, 12:28
Official
Dear Alf
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre******
AS
Alf S's updateReviewer Update
06 Aug 2020, 13:13Well that is a lot of words that achieves nothing. How do I use that to draw cash at an ATM with an expired debit card?
AS
Alf S's update06 Aug 2020, 13:13
Reviewer Update
Well that is a lot of words that achieves nothing. How do I use that to draw cash at an ATM with an expired debit card?
Standard Bank's replyOfficial
17 Aug 2020, 12:40Dear Alf
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply17 Aug 2020, 12:40
Official
Dear Alf
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***