MC
MARINDA C

1 reviews | Active since Dec 2015

28 Feb 2017, 10:40

NO CUSTOMER SERVICE

<p>I had to apply for a new card as my old card has expired and while I was auusured that all my accounts will be linked to the new card (while standing about an hour in the bank to do that), my investment account has not been linked. I left a secure message and Standard Bank has still not contacted me.</p> <p>Also, I asked to apply for an access bond. I was given the forms in the bank, told to complete it and fax it to a specific number. NOW I am being told that I have to go back to the bank to have the forms completed.</p> <p>STANDARD BANK, you are the worst financial instituition EVER!!</p>

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Replies (2)
Standard Bank
Standard Bank's reply28 Feb 2017, 13:19
Official

Good day

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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Standard Bank
Standard Bank's reply01 Mar 2017, 11:38
Official

Dear MARINDA

Thank you once again for your posting.

I refer to our telephonic conversation and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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