No customer service

Submitted a request to do a substitute bond application.

Did telephonic application 27th November 2019 and the consultant Nobantu requested docs which I could only send on 10th December 2019 as I was not in office to scan documents however I got an auto response saying I will be contacted within 24hrs ... That did not happen and I thought will give it a few more days.

Called back on the 19th December thinking its been long enough and then I spoke to Lesogo Letsho who was very helpful but she then mentioned the docs I sent was not in order and additional documents needed. She emailed me what was required and advised when I send it to the relavant email address I should include her to ensure it gets processed as the application was closed already and she will get it reopened and processed.

Called again during festive period to follow up and the person I spoke to me advised its in verification of documents since addtiona docs received.

Did a follow up today again and spoke to Portia who then confirmed application is still closed. At this point I was a bit frustrated not at her but the processes of Standard Bank home loans as nobody got back to me at all. She tried to get someone from sales on the line but I was on hold for almost 8-10 minutes because apparently it will be better to do another/ new application with the docs I sent She then got back to me apologized for the long hold and recommended to call me back one she got someone on the line to assist me from sales. About 15 minutes later she got back to me and explained she had someone on the line from sales, that can assist Olwethu ( couldn't hear name clearly) then she did a, conference call with him but he did not seem happy that there was a, conference call and that I was on the line. He then said he will call me back and she and I confirmed my cell no and I was advised I will get a call right now and that was at 12:58