No customer service

Michelle Oaks has no customer service skills whatsoever! If I could rate her service I would give her a 0! She was quick to brush me off and spoke to me like I was her child when I couldn't understand why I as your client am being inconvenienced when I was trying to buy electricity but now I'm told of an outstanding amount on a unit that I am renting. To top it off I asked her for surname and she had the nerve to tell me she's the only Michelle there, I then told her I don't care and asked for her surname and she just blind transferred me! Please listen to the call and give me feedback, maybe this is how you train your agents but I definitely did not appreciate her tone of voice.