EN
Este N
1 reviews | Active since Feb 2017
29 Dec 2023, 20:45
No customer service
My wife passed away and our linked bank account was closed as the consultants said I need to close the account and open a new account. My pension money was paid into the account. I phoned and mailed Standard bank to find out where the money went for months now and no one can tell me where it went. No response bank from Standard Bank just they will follow up and give feedback which never happens.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
30 Dec 2023, 08:04Hi Este
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply30 Dec 2023, 08:04
Official
Hi Este
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
EN
Este N's updateReviewer Update
03 Jan 2024, 14:21Still no phone call
EN
Este N's update03 Jan 2024, 14:21
Reviewer Update
Still no phone call
Standard Bank's replyOfficial
03 Jan 2024, 14:39Dear Este
We sincerely apologize for the delay in getting back to you.
We have flagged this matter with our team and we will get back to you asap.
Sorry for the inconvenience.
Kindest regards,
We sincerely apologize for the delay in getting back to you.
We have flagged this matter with our team and we will get back to you asap.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Jan 2024, 14:39
Official
Dear Este
We sincerely apologize for the delay in getting back to you.
We have flagged this matter with our team and we will get back to you asap.
Sorry for the inconvenience.
Kindest regards,
We sincerely apologize for the delay in getting back to you.
We have flagged this matter with our team and we will get back to you asap.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
EN
Este N's updateReviewer Update
23 Jan 2024, 21:33Unfortunately Standard bank give me no option than to take it further to the Onbudsman as it’s been almost a month with only empty promises of phone calls. And yet again no phone call!
EN
Este N's update23 Jan 2024, 21:33
Reviewer Update
Unfortunately Standard bank give me no option than to take it further to the Onbudsman as it’s been almost a month with only empty promises of phone calls. And yet again no phone call!
Standard Bank's replyOfficial
24 Jan 2024, 07:02Good day Este
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jan 2024, 07:02
Official
Good day Este
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***