no customer service

standard bank executive and trusts - what a terrible service received from this department and its so sad to think my they are handling the estate of my late father . we receive no feedback - no customer service - we don't even have allocated consultant since the resignation of the previous lady handling this , when we called Isabel the manager she rudely advised that someone will call us once the case is allocated , with no empathy that we are the families of people that have been deceased , all we want is for them to do what they suppose to and provide the service to us . so sad if only my dad knew we would be treated this way standard bank would have never been in charge of this.