NO CUSTOMER SERVICE

I received a sms saying my new credit card was ready for collection at Northgate branch. I went to collect it on 23/3. Outside the bank were 3 privately employed security guards with no name tags. You can not enter the bank without telling why you are there. I showed him the sms and was told to sit in a queue which there were 7 people in front of me. At that stage there were 4 staff working the counter . In the course of the next 50 minutes that became 2 as obviously they had to go on lunch/tea with no regard to how my customers were waiting . By this stage my blood pressure was rising especially watching the speed or lack of, that the staff work. Then I heard a lady enter the bank and said she was there to collect her card. She was directed to another area which was just for card collection. I then called a security guard who became so belligerent when I had the audacity to ask why he had me sitting here (after showing sms) when there was a quick queue for collections. He insisted that I told him who I had spoken to when I entered the bank. The staff member who was doing collections must have heard as she then came and told me to go to her desk where I was helped in 5 minutes. The security wasted 60 minutes of my day as they should not be directing where people go. They also stand outside the bank talking amongst themselves. I have been banking with STD bank since 1978 and the service just gets worse and worse.