No Customer Service

Standard Bank froze my Home Loan without any notice given to me. When I contacted them and asked for the reason, they informed me that my Fica Documents needs to be updated on the Home Loan.<br> <br> I was not informed once of outstanding documents on the Home Loan, how do you expect customers to know that documents are outstanding - by freezing there accounts !!!<br> <br> We submitted the documents to the Gezina Branch in Pretoria. They could not give us any approval document after the submission. When asked when will the Home Loan will be unfreeze we were informed by Tabang within 5 Hours.<br> <br> This did not happen it is already more than 24 Hrs later and still this account is freeze.<br> <br> The Service at Standard Bank is getting worse every Year with call centres that keep you waiting for ages before you go through to operators, at this stage I will advise persons to think twice before using Standard Bank as a financial institution.<br>