NO customer service

I went to draw money this Saturday afternoon only to get a slip from the ATM saying this service is no longer available on my account I mean what the hell. I was never notified of this at all either via SMS telephone or email. I then had to leave my shopping to try sort this out. No banks were open at the time so I called the customer care line only to find out they don't trade till Monday. I tried to move my money to another account via internet banking which also was experiencing problems to no end!!!! Now I can't access MY money or do anything till Monday morning. Very unhappy with this bank! Will be changing asap !!!!!!<br>