VM
Velly M

1 reviews | Active since Apr 2024

30 Apr 2024, 22:28

No customer protection + Daylight *******

How can you be so selfish to the point that you want to rob your customers? How can you allow debit orders for amounts that are higher than the registered debit order amount? Then go on to charge an R130 each time there is a reversal? Are you serious? I have tried reaching out to you for three months in a row and the same thing has happened. Your customer service stuff also come up with flimsy excuses. Even when the account has already been paid for, I must still pay extra costs?? This is broad daylight *******. To say that I am disappointed is an understatement. You surely don't care about your customers or even protecting our accounts. I am regretting my choice of making you the main account. Your service is trash 🗑

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Replies (1)
Standard Bank
Standard Bank's reply01 May 2024, 08:13
Official
Dear Velly

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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