sS
spekzon S
1 reviews | Active since Jun 2016
02 Sept 2024, 20:16
No customer protection
Account Closure Request!!!
I've visited Clearwater branch on the 1st of August and on the 22nd August for a simple request to close my Elite ***. You guys have failed again to protect the account after reporting the *****ulent activity. WHAT IS PURPOSE OF YOUR ***** DEPARTMENT???
THIS IS TIME CONSUMING. PLEASE CLOSE THE ACCOUNT.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Sept 2024, 06:28Good day Sphelele.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Sept 2024, 06:28
Official
Good day Sphelele.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
sS
spekzon S's updateReviewer Update
17 Sept 2024, 01:42Good day
Today is the 17th of September with no solution. You have the audacity to send me an SMS about an overdraft I have not requested. It's not fault or responsibility that you have *********** staff. As previously mentioned I've signed two documents on the 1st and on the 22nd of Aug for the closure of the Elite account ***3. Nomaswazi and Sakhile suppose to action this before the occurance of the overdraft. I refuse to take responsibility of the overdraft as this is not my fault or problem. Please close the account it's time going to your branch as they can't help either.
Regards
Today is the 17th of September with no solution. You have the audacity to send me an SMS about an overdraft I have not requested. It's not fault or responsibility that you have *********** staff. As previously mentioned I've signed two documents on the 1st and on the 22nd of Aug for the closure of the Elite account ***3. Nomaswazi and Sakhile suppose to action this before the occurance of the overdraft. I refuse to take responsibility of the overdraft as this is not my fault or problem. Please close the account it's time going to your branch as they can't help either.
Regards
sS
spekzon S's update17 Sept 2024, 01:42
Reviewer Update
Good day
Today is the 17th of September with no solution. You have the audacity to send me an SMS about an overdraft I have not requested. It's not fault or responsibility that you have *********** staff. As previously mentioned I've signed two documents on the 1st and on the 22nd of Aug for the closure of the Elite account ***3. Nomaswazi and Sakhile suppose to action this before the occurance of the overdraft. I refuse to take responsibility of the overdraft as this is not my fault or problem. Please close the account it's time going to your branch as they can't help either.
Regards
Today is the 17th of September with no solution. You have the audacity to send me an SMS about an overdraft I have not requested. It's not fault or responsibility that you have *********** staff. As previously mentioned I've signed two documents on the 1st and on the 22nd of Aug for the closure of the Elite account ***3. Nomaswazi and Sakhile suppose to action this before the occurance of the overdraft. I refuse to take responsibility of the overdraft as this is not my fault or problem. Please close the account it's time going to your branch as they can't help either.
Regards
Standard Bank's replyOfficial
17 Sept 2024, 07:32Hi Sphelele
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Sept 2024, 07:32
Official
Hi Sphelele
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***