No Customer Care

Previously worked for Standard Bank and been a customer for nearly 60 years. Had a very satisfying visit with my wife to ABSA foreign exchange - efficient, courteous, comfortable, computer generated system, hassle free (5 Stars). Then went to ‘my’ bank at Greenstone for travel dollars. Poor soul at the door had to deal individually with a small crowd and everyone just stood and waited. Sat on funny little chairs at foreign exchange, needed to shout through thick glass, didn’t ID me, explained flight arrangements using my cell phone, had to fill in an endless form, didn’t have change of residence details on system, demanded proof of address, … and I had to leave in disgust with not even an offer of advice / help. Standard Bank shouldn’t be allowed to associate themselves with the term “customer care”. Not the first time. (1 Star)