No custatomer service

<p>I worked for standard bank for more than ten years and last year may i was dismissed. I have a home loan with them since 2010. I used my pension fund to buy my other debts so i can be clear on the credit bureau. To be able to get a job. I recently app**** for payment holiday on my bond. Today the consultant Chris tells me my application is declined cause it is more than a year with a job. The bank cannot help someone they have no guarantee when she will get a job. He said i should sell the house. He wanted me to agree to sign to say that am selling the house. I told him am not able to answer him since i have children and other things to consider. My partner was helping me out however he was ****ed by road rage in march. As a result i have really been struggling. I have two kids who will soon lose a home if the bank doesn't help me. I thought my bank would understand since they say one needs to speak to the bank once financial status change. Am really disappointed and hurt as if loosing my job was nothing. Standard Bank as an employer and service provider is very bad. They have no empathy which they claim to be one of their values.</p>