MS
Marlene S
1 reviews | Active since Nov 2019
20 Jun 2023, 09:47
No credit card statement
I have been a client of Standard Bank for 30 years I pay for my purchases every month through my Credit card I then have to pay Standard Bank at the end of the month For years they would send me a monthly statement so I can check my purchases For the last 16 months they will not send me a detailed statement I have to phone them to ask how much I owe and just trust them and pay whatever they tell me I pay an extra fee for personal service and this does not help either This is absurd They refuse to give me a statement My friends all get statements I dont When you purchase at any business you get a statement Not Standard Bank Is this legal?
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
20 Jun 2023, 09:55Dear Marlene
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply20 Jun 2023, 09:55
Official
Dear Marlene
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
23 Jun 2023, 08:18Dear Marlene,
We would like to thank you for giving us the opportunity to looking into your matter. Our team has confirmed that the matter has been remediated and that we will be keeping an eye to ensure that correspondence is processed monthly.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to looking into your matter. Our team has confirmed that the matter has been remediated and that we will be keeping an eye to ensure that correspondence is processed monthly.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jun 2023, 08:18
Official
Dear Marlene,
We would like to thank you for giving us the opportunity to looking into your matter. Our team has confirmed that the matter has been remediated and that we will be keeping an eye to ensure that correspondence is processed monthly.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to looking into your matter. Our team has confirmed that the matter has been remediated and that we will be keeping an eye to ensure that correspondence is processed monthly.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***