RvdP
Ronnie van der Peet

1 reviews | Active since Jun 2016

17 Oct 2016, 08:48

No credit card notification

<p>Hi,</p> <p> </p> <p>I usually receive sms notifications when I use my credit card. 3 ********** amounts were taken off 11th Oct and I did not get a notification. Why?</p> <p>I have reported this to ***** division but I was unaware these transactions were taking place.</p> <p>This is not good.</p>

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Replies (3)
Standard Bank
Standard Bank's reply17 Oct 2016, 16:12
Official

Good day Ronnie Van Der Peet

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply18 Oct 2016, 15:41
Official

Good day Ronnie Van Der Peet

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply25 Oct 2016, 08:43
Official

Dear Ronnie Van Der Peet

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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