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helen.friester helen.friester
1 reviews | Active since Mar 2017
10 Feb 2020, 16:47
No credit card
I had contacted standard bank for a replacement credit card to be delivered to my residence . The credit card was sent to the branch. The bank contacted me and i had requested for the card to sent to my residence. This is the second time that i requested this from your agency. The card was suppose to arrive last week thursday of Friday. I contactes the courier company and they were not able to help me. The card is still not in my possession.
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Standard Bank's replyOfficial
11 Feb 2020, 04:45Hello Jill
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
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Standard Bank's reply11 Feb 2020, 04:45
Official
Hello Jill
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
***
*** (fax)
***
***