1 reviews | Active since Mar 2019
No credit burea update
I am writing to formally lodge a complaint regarding the failure of Standard Bank to update my credit information with the credit bureau for the months of October and November 2024. This issue was brought to my attention only recently, prompting me to call your customer service team to address it.
While I appreciate the assistance provided during my call, I was deeply disappointed to learn that the only solution offered was to conduct an enquiry on my profile, which may have adverse effects on my credit score. It is wholly unacceptable that I am now at risk of a negative impact on my credit profile due to the bank’s negligence in fulfilling its obligations.
This situation has caused me undue stress, and I am particularly concerned about the potential long-term effects on my creditworthiness.
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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