No Covid-19 relieve for Loyal customer of 24 years

i have been trying since the 27th of March to get Covid 19 relieve from standard bank, i have send through motivation letters, letter from my employee that states no work no pay, not once did i get a proper response from standard bank, only their we will get back to you within in 7 working days, i have about 30 of those, calling in their call center does not help at all!!! quess what no salary paid into my account this month :did they think i was joking that we are not getting paid" we are not even operating, borrowed some money from a friend to be able to buy groceries and quess what they went and put through their loan with no care in the world about how their loyal customers of 24 years are going to survice, they dont respond to mails, their facebook team promise to look into it, now what, do i close my account and go to another bank and keep all my proofs for court once they want to take my home away on which i have never not once missed a payment, it is a discgrace to after more than 45 of struggling to be told by your online consultant but this has not been approved, how do you guys want the normal person on the street to survice?