No Control over your own money

My husband has banked with Standard Bank Northgate for many years now. FNB are trying to be clever and are putting through a debit order on his account even though the matter is going to Concourt and the fact that we had a joint bond so are jointly responsible. Last month Tim was able to go into the app and reverse it. This month he can't. He has to go into the branch and there are a whole lot of clauses about how if they fail to do as requested we are still responsible and that it will take 3 working days. We are living in the 21st century and there is really no need to chisel the request out in stone. He got the app so that he could do what he needs to wherever he is. Standard bank did not bother to notify their clients that the app was changing. Yesterday when i checked I could see that some money had been put through but it is untouchable. Before you know it we are going to have to wait three working days to deposit our salaries. we need to come up with a better way to control our bank accounts. What we choose to do within that account has nothing to do with Standard Bank. They obviously realised that they were losing out on bank charges and changed the app accordingly. I want this fixed - TODAY