No contract a month after taking out a personal loan

You were very quick to sell me this product and left out vital information that would influence my decision to take the loan or not. A month after receiving the funds (which was in itself, an ordeal to say the least), I still do not have a copy of this contract I have entered into and my account is being debited sooner than I agreed to. I have asked via e-mail, via the call centre and even via Facebook and I keep being told that I'll get it, but here I am...I think over the next few weeks, my husband and I will be moving all our cheque accounts, credit cards and home loan. Had enough of begging for what I have a right to see!