No Contact from Prestige Banker

<p>I recently app**** for a new account at Standard Bank due to the terrible services I received from FNB. The customer services (or sales person) that helped me open my prestige account was very helpful and did go the "extra mile" for me.</p> <p> </p> <p>When my account was created the lady who helped me open my account gave me the correct channels to go through to get my prestige banker's details.</p> <p> </p> <p>I phoned them and got the details, then I emailed the banker, I received no response within 3 days (work days), so I emailed again, no response, yet again I waited 3 days (work days) and no response again..... then I thought that I emailed the wrong person so I contacted the prestige bankers division and they gave me the same details, however, the lady who helped me also send an email to my prestige banker and cc me in the mail. </p> <p> </p> <p>I still have not gotten any feedback from my prestige banker, after 3 days (work days) again. Now, I'm starting to think if it is worth it to move to Standard bank if I get this terrible service from a prestige banker who you actually pay more to get? </p> <p> </p> <p>Should I rather stay with FNB and move my bond to them and close my standard bank account? </p>