No contact as promised

To whom it may concern,<br> <br> I am extremely disappointed by the service of Standard Bank Vangate mall, I understand that its not all the consultants there. However, I was promised (by Rashaad S) that the guy who messed up my card issue will give me a call thin the course of the day its 17H15 now and as all banks they close round 16H00. I'm still waiting for the call of the to fix the mess up.<br> <br> This is no threat but if this is how customer issues are dealt, then I need to then start looking for a different financial institution. This was so simple all I wanted was my card type changed and get my new card. How is that so difficult??