JM
Jacques M
1 reviews | Active since Nov 2018
12 Feb 2025, 15:54
No consultants at Standard Bank
It is virtually imposable to get a consultant on the phone that is able to assist me with a statement on my account.
Standard Bank please phone me.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
12 Feb 2025, 16:11Dear Jacques,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Feb 2025, 16:11
Official
Dear Jacques,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
JM
Jacques M's updateReviewer Update
12 Feb 2025, 16:14Note that I was on hold for almost a hour. And all i need is a bank statement for 2020.
Could someone please call me.
Could someone please call me.
JM
Jacques M's update12 Feb 2025, 16:14
Reviewer Update
Note that I was on hold for almost a hour. And all i need is a bank statement for 2020.
Could someone please call me.
Could someone please call me.
Standard Bank's replyOfficial
12 Feb 2025, 17:22Thank you for taking the time to speak to us.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Feb 2025, 17:22
Official
Thank you for taking the time to speak to us.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
JM
Jacques M's updateReviewer Update
13 Feb 2025, 08:11Good Morning,
So I was contacted by a person from Standard bank who tried to help me get a statement.
But unfortuanetly the bank could not verify me as account holder although they phoned me.
The person said that they will escalate the issue and it could take between 24 an 48 hours.
I have to submit the statement to an auditor by tomorrow that is Friday 14 February and in the given timeframe it will be to late.
Is this Really the way a Bank should treat a business that was with them for 30 years?
This is a very easy thing to do just phone me and ask me the correct questions to verify me and help me get this information.
So I was contacted by a person from Standard bank who tried to help me get a statement.
But unfortuanetly the bank could not verify me as account holder although they phoned me.
The person said that they will escalate the issue and it could take between 24 an 48 hours.
I have to submit the statement to an auditor by tomorrow that is Friday 14 February and in the given timeframe it will be to late.
Is this Really the way a Bank should treat a business that was with them for 30 years?
This is a very easy thing to do just phone me and ask me the correct questions to verify me and help me get this information.
JM
Jacques M's update13 Feb 2025, 08:11
Reviewer Update
Good Morning,
So I was contacted by a person from Standard bank who tried to help me get a statement.
But unfortuanetly the bank could not verify me as account holder although they phoned me.
The person said that they will escalate the issue and it could take between 24 an 48 hours.
I have to submit the statement to an auditor by tomorrow that is Friday 14 February and in the given timeframe it will be to late.
Is this Really the way a Bank should treat a business that was with them for 30 years?
This is a very easy thing to do just phone me and ask me the correct questions to verify me and help me get this information.
So I was contacted by a person from Standard bank who tried to help me get a statement.
But unfortuanetly the bank could not verify me as account holder although they phoned me.
The person said that they will escalate the issue and it could take between 24 an 48 hours.
I have to submit the statement to an auditor by tomorrow that is Friday 14 February and in the given timeframe it will be to late.
Is this Really the way a Bank should treat a business that was with them for 30 years?
This is a very easy thing to do just phone me and ask me the correct questions to verify me and help me get this information.
Standard Bank's replyOfficial
13 Feb 2025, 09:38Dear Jacque
We will follow up with our team and we will be in touch.
Continue to have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Continue to have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Feb 2025, 09:38
Official
Dear Jacque
We will follow up with our team and we will be in touch.
Continue to have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Continue to have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***