No consultant after being on the line 1 hour.

I have been trying to set up my international payment on my banking app. After doing the identification verification and waiting the 12 hours it gave me a message saying that my identity could not be verified. I have been trying to re do this, since yesterday morning. Whenever I try to re do this, it keeps giving me a message that there is a technical problem.

I have been phoning the bank to try and resolve this problem, been on hold more than 1 hour and still no answer, and no problem solved.. I was supposed to have made the international payment yesterday putting me in a lot of trouble at this moment.

I definitely can not go through another R80 airtime to just stay on the line without being attended to. I really need this problem solved.