No concern for your customers opinions.

Dear Standard Bank. On 13 December 2018 you advised me via sms that on the 14th of December 2018 you would be debiting my bank account to cover my RCA. I complained about this on this platform on the13th December 2018, but you debited my account anyway. I could list my reasons as to why your actions upset me, but I have already done that, so I won't bother. You followed the same practice in December 2017 as well. I complained then too! On the 2nd of January 2019 I made a formal complaint in a branch about this practice, with reference number ********** 549. I was told my concern would be addressed within 8 working days. on the 8th of January 2019 I received a further message telling me that my complaint is still in progress and then nothing to date. Standard Bank are you so big that you can do as you please with my money and then still have the gall not to bother coming back to me when I complain about your behaviour? You are an entity unto yourself and caring for the people that trust you with their money is not even on your radar. I want someone to contact me. Someone who I can have a conversation with. Someone who can actually take my complaint to the right ears. Please. I'm not asking for much, or am I?