SS
Schalk S
1 reviews | Active since Apr 2017
15 Apr 2020, 20:42
No communication/No answer/No callback option?!
I've now phoned your car/asset finance department 6 times on 3 different days, held the line for 10 Min at a time with no answer. You have no callback option?! Please phone me asap.
I need to understand how inflation coupled repayments on vehicle finance are remaining the same since the start of the pandemic (SARB lowered the interest rate by 100 base points) and now at the start of this week even lower interest rates have been announced. Yet nothing has been communicated to me, how will this affect the repayments?!
Please contact me!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
16 Apr 2020, 10:06Dear Schalk Stegmann
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply16 Apr 2020, 10:06
Official
Dear Schalk Stegmann
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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SS
Schalk S's updateReviewer Update
16 Apr 2020, 12:27That's all good and well, but did you actually read what I'm asking?!
COULD YOU PLEASE PHONE ME.
COULD YOU PLEASE PHONE ME.
SS
Schalk S's update16 Apr 2020, 12:27
Reviewer Update
That's all good and well, but did you actually read what I'm asking?!
COULD YOU PLEASE PHONE ME.
COULD YOU PLEASE PHONE ME.
SS
Schalk S's updateReviewer Update
22 Apr 2020, 10:46To my knowledge, Standard bank has resolved this query and have excelled in resolving this. Thank you for your service! Stay Healthy
SS
Schalk S's update22 Apr 2020, 10:46
Reviewer Update
To my knowledge, Standard bank has resolved this query and have excelled in resolving this. Thank you for your service! Stay Healthy
Standard Bank's replyOfficial
23 Apr 2020, 11:48Dear Schalk Stegmann
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply23 Apr 2020, 11:48
Official
Dear Schalk Stegmann
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***