No communication.Just blocking accounts. Run from this useless bank

Imagine the audacity of blocking my account without communicating with me . I sold my car and funds went into my account ,the next day i am unable to use my account and had to call the call center and hold for 20 minutes and answer million security question and then authenticate myself on the app . Only to be transferred to the ***** department .Why did the bank not communicate first , no email , no sms ,no message on their stupid app . They enjoy inconveniencing clients .Thats why i moved my main account because of such incompetence .A simple question to me could have avoided all this mess. SIes man