No communication when asked for help from Stansure. You get ignored.

I put in a claim on Monday 28 January 2019 and UNFORTUNATELY it landed on the desk of wendall rigney. He ignores ALL forms of communication, he does not reply on emails, neither on telephone messages. Then I have tried a more senior person at Stansure laylaa alberts, same story. I get ignored, and no communication happens. I have left a total of 4 messages and no one bothers to phone me back. I have questions that does not get answered. If this is not asked to much from any employee from Stansure, can someone give me a call so that I can finalize my claim and seek other insurance where clients are still regarded as an important part of their business. This entire experience was horrible so far, and I feel let down by Stansure. Oh ****** yes, my money is good enough, but the moment I need help I get brushed off. Nice way of doing business Stansure.