No communication whatsoever / Still in the dark!

My home loan which was a substitution of debtors was approved on the 28th of May 2015 already!<br> Bond agreements, amendments etcetera were all finalized with the attorneys and the property was registered into my name during mid December 2015. I app**** for a bigger bond than the original and since registration took place been trying to contact the home loans departments on a weekly basis without any luck. I am still in the dark as I don't know what is going on with regard to the bigger bond. <br> Maybe time to look for a bank that actually values their loyal clients. My accounts, vehicle finance and home loan is with Standardbank - clearly this means nothing to them even as a Prestige account holder.