SM
SELLOANE M

1 reviews | Active since Sept 2011

12 Sept 2018, 14:39

No Communication_ standard bank vehicle finance

My vehicle was finance by standard bank vehicle finance and it has been written-off by my insurance (Budget Insurance). I have had good communication with my insurance and they have advised that the bank was settled. I have contacted standard bank vehicle finance on numerous occassions and have been told to contact the Standardbank insurance that is not answering calls. I need to know the status of my account. This is trully frustrating. WHY IS THERE NO COMMUNICATION FROM STANDARD BAN****

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Replies (2)
Standard Bank
Standard Bank's reply12 Sept 2018, 16:02
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply18 Sept 2018, 09:23
Official

Dear SELLOANE

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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