No Communication possible with Standard Bank

Item: Standard Bank
Rating: 1

I locked myself out of my internet banking on 2nd June.Sent e mail to internet banking received an automated reply will contact me within 48 hrs joke no 1.Phoned and explained cant get to branch to reset ,told me to e mail standard bank which i did those 48 hrs are also up.Sent 3rd e mail got automated reply still waiting 9 days absolutely *********** and after 45b yrs will be an ex customer..Had same prob with an absa card within 5 days of complaint had a new card in my hand

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Replies (2)

's updateReviewer Update

18 Jun 2020, 13:29

Sad to say my problem was eventually solved through the hellopeter complaint still no reply from all the standard bank portals and ref nos etc but i still had to go to a branch irrespective of health issues i have 15 days to reset a pin cant reccomend that lack of service to anyone.

's update18 Jun 2020, 13:29

Reviewer Update

Standard Bank's replyOfficial

19 Jun 2020, 10:31

Dear Andrew Lake

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply19 Jun 2020, 10:31

Official