No communication, pathetic

One star is generous. My card is expiring at the end of this month. In the middle of September I went to the Overport branch and queried about a replacement. The lady said to wait for an sms around mid October as this is a cheque card and has to be printed. Fine. Mid October came and went, no sms (shocking). I called in to query and was told that the cards are not issued for my account type any longer and I need to upgrade my account. Already irritated because how was there zero communication about this?? (a running theme, clearly) Had a lengthy phone call on the 20th of this month in which I upgraded my account and was told my new card will be ready for collection this weekend.

I called in today because I've learnt to not trust Standard Bank, and the banker could not see any application on their system, simply 'It's not done. I dont see anything'... I'm sorry, WHAT!?

After some ranting, she says it was declined. No explanation can be given. No reason. Nothing. I am a current account holder with SB and have been for 15 years, so why suddenly a cheque account cant be upgraded is beyond me. But, the icing on the cake was that once again Standard could not even contact me to let me know. I called in to check and had to find out this way.

Now I am approaching the end of the month with a card that is going to expire in a week despite me starting this process over a month ago. I am furious, appalled, and disgusted with Standard Bank. Zero communication with customers, zero explanation for anything that happens. Pathetic, truly.

I'm not interested in your generic Hello Peter response. Fix. This.