JP
Jurgens P
1 reviews | Active since Apr 2021
11 Nov 2021, 10:40
NO communication - Passport renewal
I sent an enquiry email to Owen Mafumu at the Standard bank Centurion mall on the 15th of October 2021 regarding my renewal of my passport at their Home Affairs department. Until today the 11th of November 2021 I still have not received any feedback. I made payment of R400 towards the renewal of my Passport and until today could not make any appointment at any Standard bank branch.
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Standard Bank's replyOfficial
11 Nov 2021, 11:22Dear Jurgens P
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply11 Nov 2021, 11:22
Official
Dear Jurgens P
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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