No communication, no consistent feedback

Well, it's been well over a month now and I still have not got closure over my late dad's estate late account. I am truly frustrated by this process as I cannot understand why it takes this long, I've submitted all documentation that was requested from me, I yet again took days off from work to get this sorted.. I had quite some sarcastic service from standard bank after having to make a few trips in and out of the promenade branch and eventually my documents were sent through to the Deceased department in Joburg, Clint the complaints officer has not responded to my mail of yesterday as I had mentioned that I need to leave Cape Town for work purposes and would like to have closure on this process. Nobody contacts me as I have asked for communication, nobody mails me, nobody tells me anything, my father was with this bank for over 30 years... I will never ever recommend this bank to anyone, it's pathetic, simple communication that cannot be made. My next step is to contact some newspapers as alot of my time was taken and wasted, false promises and extremely inaccurate estimations of time frames for this process. Can somebody sort this bank out before I go extremely public with this.