No communication in ***** case

<p>On April 9th, I noticed that there had been ********** transactions on my credit card, which I reported telefonically the same day. I was given a reference number and was promised that my card would be stopped immediately. I was also assured that no further ********** transactions would take place.</p> <p> </p> <p><br /> On April 11th I sat for a long time at my Standard Bank branch and the ***** case was supposed to be finalized, I was told I would be contacted by the ***** department and would be informed how this could have happened.</p> <p> </p> <p><br /> Needless to say that I had to follow up and until today, more than a month later!, I have not been contacted by Standard Bank. But not only that, I have noticed that there have been ********** debits on my account dated after the account was supposed to have been stopped! I am shocked how many of the debits Standard Bank has allowed to go through.</p> <p> </p> <p><br /> I am still in possession of my card so I cannot understand how all these transactions have happened. When I pay with my card I have to punch in the PIN for the transaction to go through, so what happened when the card was used **********ly? If I still hold the card? How could a transaction take place without the PIN being entered? Unless it was not my card that was being used. But how then is my account being debited?</p> <p> </p> <p><br /> When I do an internet transaction with my credit card an OTP is sent to my phone number, so how could transactions have taken place without entering the OTP? There were no OTPs sent to my phone for any of the ********** transactions.</p> <p> </p> <p><br />All the ********** transactions were with airlines. When I book a flight with an airline I have to show my-card at check-in and my ID book. How is it possible that my account is debited when the ********* cannot possibly have all those documents?</p> <p> </p> <p><br /> Therefore I cannot understand how Standard Bank can be so reckless to debit my account with all these transactions when every time I use the card I have to enter all the security information. What happened in the case of the *****s? Were all these security measures bypassed? How is that possible? How can someone know so much about my account and how Standard Bank works?</p> <p> </p> <p><br />But what disappoints me most is the lack of communication from Standard Bank. Every time I have followed up, I am told that the ***** case is with “management” and I will be contacted. Yet, I am not contacted. Is Standard Bank sitting it out until they tell me, it is too late now, the case is old, kiss your money good bye?</p> <p> </p>