No Communication from Standard Bank

I had a private bank account with standard bank and then I proceeded to get an access bond with standard bank. The service I received from the private bankers was so shocking as they did not know what they were doing I then closed my bank account leaving my access bond open. About 7 months later I phoned Standard bank to draw MY money out of my access bond and they told me it cant be done because I do not bank with them. I am absolutely furious as I was not informed of this at the time of closing my account. The communication is non existent and I wait such a long time on the phone to get through to anyone to assist. I am so happy that I am in the process of moving my bond to a better bank that provides service.