1 reviews | Active since Sept 2013
No communication for almost a year !!!!
<p>Took out a personal loan September 2015. When the consultant spoke to me he informed me that the first debit would not go off in September it will go off I'm August. And at that time there was enough of funds in my account. Same thing happened when I took out another one in March. The consultant told me that the debit would go off in April. I noticed that in June one off my debits for the loan accounts went off twice so when I called the bank they told me the amount would be reversed and by the 4th of July my money would be in my account. A week later still nothing . I called the credit department and they tell me a completely different story saying that me account is in arrears and that my money will not be refunded to me due to the payment not being taken of in March. I was shocked to hear this because I was Not aware. As far as I knew I was up to date but seems like I am still a payment behind after speaking to another consultant now for almost half an hour. This is so frustrating!!!! And the consultant expected me to know how std bank works the days before they debit. I did make an arrangement to pay but I don't see why I should because I was not informed. What kind of service is this??? And when I asked the guy why didn't yourll pick this up from September all he could tell me was that it's the system that picks it up. Since your calls are recorded please go and listen and get back to me with a solution to all this drama. It's not my fault that your system didn't pick u on this and yourll have people who don't know what they are saying to customers. I want someone higher and someone who understands to please contact me. Before contacting me please go back to your recordings first. Will be awaiting your call.</p>
Good day Ishana
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Ishana
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Received a call Last week Monday from a consultant saying that I would received my money back, the amount that was debited twice. He also said that my account was up to date. Asked him to check on the loan that was taken out in September last year and he said he will get back to me. Still waiting!!!! When he phoned me he made it clear that it would take maximum 5 working days for the money would to be in my account. He even gave me a choice as to skip my installment this month or refund my money. Gone a week now and still nothing. Phoned general enquiries now and a consultant tells me that they have to send the matter else where and stuff. It's been too long now and I can't wait another day. Been waiting from the beginning of the month for my money. I need my money in my account as I have other things to do with that money. I want it back in my account as promised and I don't want to go through any other problems!!!!
Received a call Last week Monday from a consultant saying that I would received my money back, the amount that was debited twice. He also said that my account was up to date. Asked him to check on the loan that was taken out in September last year and he said he will get back to me. Still waiting!!!! When he phoned me he made it clear that it would take maximum 5 working days for the money would to be in my account. He even gave me a choice as to skip my installment this month or refund my money. Gone a week now and still nothing. Phoned general enquiries now and a consultant tells me that they have to send the matter else where and stuff. It's been too long now and I can't wait another day. Been waiting from the beginning of the month for my money. I need my money in my account as I have other things to do with that money. I want it back in my account as promised and I don't want to go through any other problems!!!!
Omg!!! Been on the phone for about half an hour going through departments. No one can seem to help. Yourll just give me more numbers to call. I end up wasting more airtime then anything. One of your consultants told me I had to go through another person because his system was giving him problems. I said ok then guess what??? I get cut off!!!!! I actually don't know what number to call anymore and no one is calling me back so the only way to get through to yourll is to lay a complaint. And to make matters worst I stuck to my end of the agreement and made further payment yesterday as promised on one off my loans . Where's my money standard bank ????? I need answers !!!!! I never had a problem like this. If I don't get my money back by the end of this week the person who told me that should have to pay the price for working in a bank and not knowing what they are doing. I expect better...want my money back and feedback regarding my other loan account which I supposed to get last week. And I have made payment already on the account because yourll told me I am behind on it almost a year later. Do your research and get back to me ASAP. Please only someone who understands, I am not prepared to explain myself for the 100th time!!!
Omg!!! Been on the phone for about half an hour going through departments. No one can seem to help. Yourll just give me more numbers to call. I end up wasting more airtime then anything. One of your consultants told me I had to go through another person because his system was giving him problems. I said ok then guess what??? I get cut off!!!!! I actually don't know what number to call anymore and no one is calling me back so the only way to get through to yourll is to lay a complaint. And to make matters worst I stuck to my end of the agreement and made further payment yesterday as promised on one off my loans . Where's my money standard bank ????? I need answers !!!!! I never had a problem like this. If I don't get my money back by the end of this week the person who told me that should have to pay the price for working in a bank and not knowing what they are doing. I expect better...want my money back and feedback regarding my other loan account which I supposed to get last week. And I have made payment already on the account because yourll told me I am behind on it almost a year later. Do your research and get back to me ASAP. Please only someone who understands, I am not prepared to explain myself for the 100th time!!!
NOT AGAIN STD BAN**** ****ed off is not the word to describe how feel! What is it with you guys and my bank account. Yourll just can not seem to get it right and make me a happy customer. Well guess what have to go through now? If yourll did not know already my both loan accounts has been debited twice this month. First debit on the 26th of July and the second on the 29th of July. The extra two debits that yourll have taken off amounts to close t R2000!!! This had been done yesterday and I only received the sms today so its no surprise that this has come as a shock to me to see my balance. I called your customer care line for some assistance earlier and your consultant could see the extra debits but as usual he could not help me and told me to hold. Then guess what again? I get cut off!!! 15mins from a landline to your prepaid number for this pathetic service! Where is your compensation for that? As a bank yourll should take pride in how yourll treat your clients no matter how big or small the problem is. I almost disgust having a bank account with you guys now. What my biggest concern and worry is that my cell account goes of on Monday and I do not have enough funds in my account because of yourll. Are yourll as a bank going to phone my service prorovider and explain your mess to them as to why my debit did not go off? Do yourll not understand that I have other responsibilties and stuff to pay? My hard earned earnings does not go into my account just so yourll can do as yourll please. And do not even think about telling me that the money will take so many days to go in to my account. I do not want to hear that but would like yourll to call me so maybe yourll can understand. I really do not like going and posting all the time but I can not be wasting over R200 airtime on you guys already from the beginning of the month. I want the money that was debited for both accounts twice in my account by Monday!!! And lastly my debit order date is the last day of the month and that is what the consultant told me when he phoned me so yourll have been taking off my debits on the 26th also. Does this make sense??? I really am one very very unhappy customer...I want my money back in my account by Monday and this whole issue sorted!!!
NOT AGAIN STD BAN**** ****ed off is not the word to describe how feel! What is it with you guys and my bank account. Yourll just can not seem to get it right and make me a happy customer. Well guess what have to go through now? If yourll did not know already my both loan accounts has been debited twice this month. First debit on the 26th of July and the second on the 29th of July. The extra two debits that yourll have taken off amounts to close t R2000!!! This had been done yesterday and I only received the sms today so its no surprise that this has come as a shock to me to see my balance. I called your customer care line for some assistance earlier and your consultant could see the extra debits but as usual he could not help me and told me to hold. Then guess what again? I get cut off!!! 15mins from a landline to your prepaid number for this pathetic service! Where is your compensation for that? As a bank yourll should take pride in how yourll treat your clients no matter how big or small the problem is. I almost disgust having a bank account with you guys now. What my biggest concern and worry is that my cell account goes of on Monday and I do not have enough funds in my account because of yourll. Are yourll as a bank going to phone my service prorovider and explain your mess to them as to why my debit did not go off? Do yourll not understand that I have other responsibilties and stuff to pay? My hard earned earnings does not go into my account just so yourll can do as yourll please. And do not even think about telling me that the money will take so many days to go in to my account. I do not want to hear that but would like yourll to call me so maybe yourll can understand. I really do not like going and posting all the time but I can not be wasting over R200 airtime on you guys already from the beginning of the month. I want the money that was debited for both accounts twice in my account by Monday!!! And lastly my debit order date is the last day of the month and that is what the consultant told me when he phoned me so yourll have been taking off my debits on the 26th also. Does this make sense??? I really am one very very unhappy customer...I want my money back in my account by Monday and this whole issue sorted!!!
Can you guys call me as I have been on the phone for about 30mins and still no help. This is just too much to handle no one at your call centres seem to understand and my cellphone account has bounced now because of yourll. I need assistance along with my money today !!!!
Can you guys call me as I have been on the phone for about 30mins and still no help. This is just too much to handle no one at your call centres seem to understand and my cellphone account has bounced now because of yourll. I need assistance along with my money today !!!!
I was dealing with a very friendly and understanding guy from the complaints department. I will not name him as he knows who he is. He contacted me on Tues and Mon and we came to a conclusion. By the way it came to my attention that the reason why they were debiting twice was because instead of debiting the first months installements for both the loans they credited it extending the loan term duration. I know clever right? Oh yes and this was not brought to my attention until this week. But to get t the point I was promised my refunds on Tues lastest Weds but was not counting on Weds because it was a holiday. Tues afternoon I know the consultant to find out what is happening and he calls his team leader and god knows who. Almost 10mins before they close for the day and still no money. Tried calling him today even sent an email no response. Even if he is not there someone should be aware. I told the bank I will be making further payment by tomorrow because apparently I needed to prove to them why I needed my money back. Can you believe that? I was supposed to make further payment on one of my loans to bring it up to date well guess that be happening because guess what? I have no money!!! I really hope to see my money in my account first thing in the morning. Oh yes and by the way yourll can pay my cell phone bill while yourll are being so helpfull because my cellphone has bounched for the first time in 4years!!! Instead of always phoning for money why yourll try and make a customer happy!!!
I was dealing with a very friendly and understanding guy from the complaints department. I will not name him as he knows who he is. He contacted me on Tues and Mon and we came to a conclusion. By the way it came to my attention that the reason why they were debiting twice was because instead of debiting the first months installements for both the loans they credited it extending the loan term duration. I know clever right? Oh yes and this was not brought to my attention until this week. But to get t the point I was promised my refunds on Tues lastest Weds but was not counting on Weds because it was a holiday. Tues afternoon I know the consultant to find out what is happening and he calls his team leader and god knows who. Almost 10mins before they close for the day and still no money. Tried calling him today even sent an email no response. Even if he is not there someone should be aware. I told the bank I will be making further payment by tomorrow because apparently I needed to prove to them why I needed my money back. Can you believe that? I was supposed to make further payment on one of my loans to bring it up to date well guess that be happening because guess what? I have no money!!! I really hope to see my money in my account first thing in the morning. Oh yes and by the way yourll can pay my cell phone bill while yourll are being so helpfull because my cellphone has bounched for the first time in 4years!!! Instead of always phoning for money why yourll try and make a customer happy!!!