No Communication - ***** Case
Several transactions were made on my bank account, and I reported the issue on November 4th. I was informed that it would take 10 working days to resolve the investigation. However, as of today, I have not received any feedback. When I called this morning, the agent informed me that there was no information available regarding my case number. I have been a customer of Standard Bank since 2009, and I am disappointed by the lack of communication.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 Nov 2024, 12:47Good day Katlego,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Nov 2024, 12:47
Official
Good day Katlego,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
's updateReviewer Update
29 Nov 2024, 04:51Well I guess this is the end of our relationship. I was not assisted and my case was closed.
After I made it clear that they can contact me via email because my phone is damaged .....
After I made it clear that they can contact me via email because my phone is damaged .....
's update29 Nov 2024, 04:51
Reviewer Update
Well I guess this is the end of our relationship. I was not assisted and my case was closed.
After I made it clear that they can contact me via email because my phone is damaged .....
After I made it clear that they can contact me via email because my phone is damaged .....
Standard Bank's replyOfficial
29 Nov 2024, 07:04Hi Katlego,
Thank you for reaching out to us.
Please note that a phone call is essential as it allows us to obtain the necessary information to address your matter accurately.
Additionally, our process requires proper authentication to ensure we can action and escalate your request appropriately.
Alternatively, we recommend visiting your nearest branch for further assistance.
Thank you for your understanding.
Kind regards,
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
Please note that a phone call is essential as it allows us to obtain the necessary information to address your matter accurately.
Additionally, our process requires proper authentication to ensure we can action and escalate your request appropriately.
Alternatively, we recommend visiting your nearest branch for further assistance.
Thank you for your understanding.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Nov 2024, 07:04
Official
Hi Katlego,
Thank you for reaching out to us.
Please note that a phone call is essential as it allows us to obtain the necessary information to address your matter accurately.
Additionally, our process requires proper authentication to ensure we can action and escalate your request appropriately.
Alternatively, we recommend visiting your nearest branch for further assistance.
Thank you for your understanding.
Kind regards,
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
Please note that a phone call is essential as it allows us to obtain the necessary information to address your matter accurately.
Additionally, our process requires proper authentication to ensure we can action and escalate your request appropriately.
Alternatively, we recommend visiting your nearest branch for further assistance.
Thank you for your understanding.
Kind regards,
Standard Bank Hello Peter Team
***
's updateReviewer Update
29 Nov 2024, 07:39I was given an option of alternative number or email. Abs I chhoaw email because I know that I currently don't have a phone.
I'm not going to the nearest branch I'm just closing my account. Than you
I'm not going to the nearest branch I'm just closing my account. Than you
's update29 Nov 2024, 07:39
Reviewer Update
I was given an option of alternative number or email. Abs I chhoaw email because I know that I currently don't have a phone.
I'm not going to the nearest branch I'm just closing my account. Than you
I'm not going to the nearest branch I'm just closing my account. Than you