No communication and very poor service

I am one of Standard banks private clients. I am also the Trustee of a Trust and responsible for it's financial affairs. On the 13 October 2014 the Trust's bank account was closed and I was not informed by email or by telephone. I only discovered this when I received post on 21 January when i received a statement indicating that the account was closed due to KYC non-compliance. Clearly this could have been rectified by one phone call or email. The bank has my details not only from opening this account but because I am a private client. This is very frustrating as the Trust has investment debit orders to pay companies in February and I now need to open another account with another branch. Luckily my private banker and investment advisor are both assisting me. Standard bank Key West- you can do better and treat the banks customers with dignity and respect! We are not just account numbers that can be terminated without any communication