No communication and delays plus they don't practice TCF!

I'm here at the Standard Bank Evaton Vaal Branch epileptic client of Standard Bank. I've been here since 11:30 until now. No communication whatsoever. As I write this there's only one consultant working. There's a lot of customers waiting to be assisted. Still they there's no communication on why there's little stuff working here. I don't know can superiors above Branch manager come and see this I'll treatment we're getting. There's no communication. Why is there no stuff here! It's really frustrating 😤