No Communication after closure of Account

I went to the bank on Saturday to close my account. After I stood in the queue for 45 min after an employee directed me to that queue, I was told I had to go stand in another queue. After I signed all the documents, I was told the funds cannot be transferred today and it will have to be done Monday. I am still waiting on confirmation on my account being closed - the lady said it will be emailed to me on Monday morning. I phoned customer care and they said that the account is still open and that I have to go back to the bank to enquire. This is ridiculous. I am not willing to go stand in the queue for another 45 min to redo everything. This is exactly why I am closing my account and moving to another bank. I hope to get this sorted out swiftly.