AS
Ashley S
1 reviews | Active since May 2020
12 Feb 2024, 11:18
NO COMMUNICATION
Absolutely disgusting service as usual on SBSA and there social media team I had and issue on the 3rd of February.. We're the app was down..no communication sent out? My card was declined numerous times? Whose fault is this? S
Helpful (0)
Replies (24)0
Replies (24)
Standard Bank's replyOfficial
12 Feb 2024, 11:32Dear Ashley,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Bank Hello Peter Team
***
Standard Bank's reply12 Feb 2024, 11:32
Official
Dear Ashley,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Bank Hello Peter Team
***
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Ashley S's updateReviewer Update
12 Feb 2024, 11:38Your team is doing absolutely nothing to assist me?
I want you go on social media? See how terrible the service is..and get back to me today???
I want you go on social media? See how terrible the service is..and get back to me today???
AS
Ashley S's update12 Feb 2024, 11:38
Reviewer Update
Your team is doing absolutely nothing to assist me?
I want you go on social media? See how terrible the service is..and get back to me today???
I want you go on social media? See how terrible the service is..and get back to me today???
AS
Ashley S's updateReviewer Update
14 Feb 2024, 09:18My query as not been resolved ?? It takes you guys 24 hours to reply to and email?
Sbsa service is just terrible
Sbsa service is just terrible
AS
Ashley S's update14 Feb 2024, 09:18
Reviewer Update
My query as not been resolved ?? It takes you guys 24 hours to reply to and email?
Sbsa service is just terrible
Sbsa service is just terrible
Standard Bank's replyOfficial
14 Feb 2024, 09:26Dear Ashley
We have flagged this matter with our team.
Please be on the look out for further feedback.
Thank you
Kindest regards,
Bank Hello Peter Team
***
We have flagged this matter with our team.
Please be on the look out for further feedback.
Thank you
Kindest regards,
Bank Hello Peter Team
***
Standard Bank's reply14 Feb 2024, 09:26
Official
Dear Ashley
We have flagged this matter with our team.
Please be on the look out for further feedback.
Thank you
Kindest regards,
Bank Hello Peter Team
***
We have flagged this matter with our team.
Please be on the look out for further feedback.
Thank you
Kindest regards,
Bank Hello Peter Team
***
AS
Ashley S's updateReviewer Update
16 Feb 2024, 11:17My query was closed off..without a resolution..
Very unhappy with the service from SBSA
Very unhappy with the service from SBSA
AS
Ashley S's update16 Feb 2024, 11:17
Reviewer Update
My query was closed off..without a resolution..
Very unhappy with the service from SBSA
Very unhappy with the service from SBSA
Standard Bank's replyOfficial
16 Feb 2024, 11:25Dear Ashley
Sorry for the inconvenience.
We will follow up with our team.
We will be in touch.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Sorry for the inconvenience.
We will follow up with our team.
We will be in touch.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Feb 2024, 11:25
Official
Dear Ashley
Sorry for the inconvenience.
We will follow up with our team.
We will be in touch.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Sorry for the inconvenience.
We will follow up with our team.
We will be in touch.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
AS
Ashley S's updateReviewer Update
23 Feb 2024, 08:45Query as not been resolved?
After advising SBSA NOT TO CLOSE MY QUERY,THEY DID...
GOING BACK AND FORTH WITHOUT A RESOLUTION?
SERVICE IS ABSOLUTELY TERRIBLE..
CAN SOMEONE PLEASE ASSIST ME.
WITHOUT FALSE PROMISES?????
After advising SBSA NOT TO CLOSE MY QUERY,THEY DID...
GOING BACK AND FORTH WITHOUT A RESOLUTION?
SERVICE IS ABSOLUTELY TERRIBLE..
CAN SOMEONE PLEASE ASSIST ME.
WITHOUT FALSE PROMISES?????
AS
Ashley S's update23 Feb 2024, 08:45
Reviewer Update
Query as not been resolved?
After advising SBSA NOT TO CLOSE MY QUERY,THEY DID...
GOING BACK AND FORTH WITHOUT A RESOLUTION?
SERVICE IS ABSOLUTELY TERRIBLE..
CAN SOMEONE PLEASE ASSIST ME.
WITHOUT FALSE PROMISES?????
After advising SBSA NOT TO CLOSE MY QUERY,THEY DID...
GOING BACK AND FORTH WITHOUT A RESOLUTION?
SERVICE IS ABSOLUTELY TERRIBLE..
CAN SOMEONE PLEASE ASSIST ME.
WITHOUT FALSE PROMISES?????
Standard Bank's replyOfficial
23 Feb 2024, 09:18Good day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Feb 2024, 09:18
Official
Good day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Ashley S's updateReviewer Update
23 Feb 2024, 11:14I've heard this before?
Nothing ever happens?
Nothing ever happens?
AS
Ashley S's update23 Feb 2024, 11:14
Reviewer Update
I've heard this before?
Nothing ever happens?
Nothing ever happens?
AS
Ashley S's updateReviewer Update
23 Feb 2024, 11:39Your social team.. is giving me the run around ?
Can someone of higher Management please assist me?
Can someone of higher Management please assist me?
AS
Ashley S's update23 Feb 2024, 11:39
Reviewer Update
Your social team.. is giving me the run around ?
Can someone of higher Management please assist me?
Can someone of higher Management please assist me?
AS
Ashley S's updateReviewer Update
23 Feb 2024, 11:53What team? I require Management to assist me???
AS
Ashley S's update23 Feb 2024, 11:53
Reviewer Update
What team? I require Management to assist me???
AS
Ashley S's updateReviewer Update
23 Feb 2024, 12:40Please foward me a Manager contact number or email address?
AS
Ashley S's update23 Feb 2024, 12:40
Reviewer Update
Please foward me a Manager contact number or email address?
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Ashley S's updateReviewer Update
23 Feb 2024, 13:01I am awaiting your response?
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Ashley S's update23 Feb 2024, 13:01
Reviewer Update
I am awaiting your response?
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Ashley S's updateReviewer Update
23 Feb 2024, 13:13I requested this at 11.30????
No one is assisting me..
No one is assisting me..
AS
Ashley S's update23 Feb 2024, 13:13
Reviewer Update
I requested this at 11.30????
No one is assisting me..
No one is assisting me..
Standard Bank's replyOfficial
23 Feb 2024, 15:13Dear Ashley
We sincerely regret any inconvenience this has caused.
Together with our team, we will flag and stay in communication.
Kind regards
Standard Bank Hello Peter Team
***
We sincerely regret any inconvenience this has caused.
Together with our team, we will flag and stay in communication.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Feb 2024, 15:13
Official
Dear Ashley
We sincerely regret any inconvenience this has caused.
Together with our team, we will flag and stay in communication.
Kind regards
Standard Bank Hello Peter Team
***
We sincerely regret any inconvenience this has caused.
Together with our team, we will flag and stay in communication.
Kind regards
Standard Bank Hello Peter Team
***
AS
Ashley S's updateReviewer Update
23 Feb 2024, 15:21My query as not been resolved?
AS
Ashley S's update23 Feb 2024, 15:21
Reviewer Update
My query as not been resolved?
AS
Ashley S's updateReviewer Update
23 Feb 2024, 15:21I emailed you guys in the week?
I was assured all will be done?
I was assured all will be done?
AS
Ashley S's update23 Feb 2024, 15:21
Reviewer Update
I emailed you guys in the week?
I was assured all will be done?
I was assured all will be done?
Standard Bank's replyOfficial
23 Feb 2024, 15:28Dear Ashley
Has our team not called you yet?
Please advise
Thank you
Kind regards
Standard Bank Hello Peter Team
***
Has our team not called you yet?
Please advise
Thank you
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Feb 2024, 15:28
Official
Dear Ashley
Has our team not called you yet?
Please advise
Thank you
Kind regards
Standard Bank Hello Peter Team
***
Has our team not called you yet?
Please advise
Thank you
Kind regards
Standard Bank Hello Peter Team
***
AS
Ashley S's updateReviewer Update
23 Feb 2024, 15:41Please resolve my query?
Why do you wanna call me. To talk about what?
Why do you wanna call me. To talk about what?
AS
Ashley S's update23 Feb 2024, 15:41
Reviewer Update
Please resolve my query?
Why do you wanna call me. To talk about what?
Why do you wanna call me. To talk about what?
Standard Bank's replyOfficial
23 Feb 2024, 15:51Dear Ashley
Our team is investigating this situation diligently.
Please keep an eye out for the final comments.
Thank you
Kind regards
Standard Bank Hello Peter Team
***
Our team is investigating this situation diligently.
Please keep an eye out for the final comments.
Thank you
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Feb 2024, 15:51
Official
Dear Ashley
Our team is investigating this situation diligently.
Please keep an eye out for the final comments.
Thank you
Kind regards
Standard Bank Hello Peter Team
***
Our team is investigating this situation diligently.
Please keep an eye out for the final comments.
Thank you
Kind regards
Standard Bank Hello Peter Team
***
AS
Ashley S's updateReviewer Update
23 Feb 2024, 16:03Its almost EOD..
YOU GUYS DRAGGED THIS QUERY SINCE 8AM.VERY UNHAPPY CLIENT?
YOU GUYS DRAGGED THIS QUERY SINCE 8AM.VERY UNHAPPY CLIENT?
AS
Ashley S's update23 Feb 2024, 16:03
Reviewer Update
Its almost EOD..
YOU GUYS DRAGGED THIS QUERY SINCE 8AM.VERY UNHAPPY CLIENT?
YOU GUYS DRAGGED THIS QUERY SINCE 8AM.VERY UNHAPPY CLIENT?
AS
Ashley S's updateReviewer Update
23 Feb 2024, 16:14No reply?
No response.
**** promises
SBSA IS A SINKING SHIP
No response.
**** promises
SBSA IS A SINKING SHIP
AS
Ashley S's update23 Feb 2024, 16:14
Reviewer Update
No reply?
No response.
**** promises
SBSA IS A SINKING SHIP
No response.
**** promises
SBSA IS A SINKING SHIP
Standard Bank's replyOfficial
23 Feb 2024, 16:23Dear Ashley
We have flagged this matter with our team.
What time is convenient for us to speak to you?
Looking forward to your feedback
Kind regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
What time is convenient for us to speak to you?
Looking forward to your feedback
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Feb 2024, 16:23
Official
Dear Ashley
We have flagged this matter with our team.
What time is convenient for us to speak to you?
Looking forward to your feedback
Kind regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
What time is convenient for us to speak to you?
Looking forward to your feedback
Kind regards
Standard Bank Hello Peter Team
***
AS
Ashley S's updateReviewer Update
23 Feb 2024, 16:32Resolve. My QUERY AS DISCUSSED?
CALL ME WHY
TO TELL ME WHAT?
LET THE PUBLIC SEE HOW *********** SBSA IS?
CALL ME WHY
TO TELL ME WHAT?
LET THE PUBLIC SEE HOW *********** SBSA IS?
AS
Ashley S's update23 Feb 2024, 16:32
Reviewer Update
Resolve. My QUERY AS DISCUSSED?
CALL ME WHY
TO TELL ME WHAT?
LET THE PUBLIC SEE HOW *********** SBSA IS?
CALL ME WHY
TO TELL ME WHAT?
LET THE PUBLIC SEE HOW *********** SBSA IS?