WM
Warren M
1 reviews | Active since May 2017
22 Jan 2026, 13:41
No communication
Standard Bank connect has absolutely no communication! They make it very easy to order a device but as soon as you want an update as to where your device is after they have passed the promised max turnaround time of 72 hours you wait for up to 30mins for them to answer their phones after the IVR says you next in line. Their emails arent responded to. Just absolutely disgusting customer service.
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Standard Bank's replyOfficial
22 Jan 2026, 14:14Dear Warren,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Jan 2026, 14:14
Official
Dear Warren,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***