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Naiym A
1 reviews | Active since Jul 2020
22 Jan 2021, 11:04
No Communication
i App**** for home loan 2 weeks ago via bank app/website been waiting for a consultant to call never heard anything, then this week app**** for pre-approval hoping that maybe choosing different option someone might call to date no communication no sms no email nothing only got a ref number. I bank with Standard bank so i don't see why this is taking so long or maybe should just try getting a home loan some where else.
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Replies (2)
Standard Bank's replyOfficial
22 Jan 2021, 16:31Dear Naiym Adams
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply22 Jan 2021, 16:31
Official
Dear Naiym Adams
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Naiym A's updateReviewer Update
26 Jan 2021, 13:534 days later you still looking into this matter?? or are you experiencing high call volumes??? or technical difficulties???? or maybe loadshedding????? or you gonna blame covid19??????
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Naiym A's update26 Jan 2021, 13:53
Reviewer Update
4 days later you still looking into this matter?? or are you experiencing high call volumes??? or technical difficulties???? or maybe loadshedding????? or you gonna blame covid19??????