No communication

I have a loan account with Standard Bank.

For months now i have been on a Payment Holiday. For a few months now i serviced the account with what i could afford, up to the point that i could pay more than the normal monthly payment back this month. Without a warning Standard Bank debited my account with the normal payment.

I did not plan this expense and therefore my account went over the limit. If you have notified me that the Payment Holiday is over i would not have paid monies towards the loan account and therefore not going into overdraft. The result is that you charged me an unpaid item fee and returned one of my debit orders. Thank you very much ...