NO COMMUNICATION

I submitted all my docs on 31.07.15. Called 3 hours later to make sure all received in good order. They confirmed all is received and that an assessment has been 'booked'. I was told someone from the assessors dept will call me to arrange a physical assessment. I called again on Monday to make sure everything was alright, they logged my query on the system. On Tuesday I called twice. Turns out Cape Town assessors department knew nothing of the logging. Michelle G from the JHB assessors department made contact by email to say that this must be actioned urgently. I am still waiting for a call from them. I also logged a complaint with their complaints resolution centre - no one has called, the last call centre consultant advised me that this can take 5 - 10 working day (WHAT on earth is the point of having a complaints department that takes that long). I sent a message on FB, they rep**** said someone will be in touch - no one has called. I have called the call centre dozens of times - Cape Town assessors department is simply not responding to emails from JHB and I have still not received any feedback. Construction has come to a standstill and contractors want their money! Disgusted!!