JA
Johann A

1 reviews | Active since Jul 2016

03 May 2018, 10:26

No communication

Once again, no communication and knowledge regarding home loans. Got a letter, not dated stating that my access bond facility is being reduced. All I want is to speak to someone to explain exactly the implications. I sms the number for a call back, no joy.

0
Replies (2)
Standard Bank
Standard Bank's reply03 May 2018, 11:18
Official

Dear Johann van Aswegen

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Regards,

Complaint Resolution Centre

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JA
Johann A's update03 May 2018, 15:52
Reviewer Update
This does not resolve my problem, can someone please call me regarding the above query!